Privacy Policy

At Evershine Events Pvt. Ltd. ("Company," "Evershine Weddings," "Evershine Events," "we," "us," or "our"), we prioritize the protection of your personal information and are dedicated to maintaining transparency about how we handle it.

This Privacy Policy ("Policy") explains our practices regarding the collection, use, disclosure, and safeguarding of your data when you interact with our platform, including our website, mobile applications, and related services (collectively, the "Platform").

Our Platform serves as an aggregator connecting users planning weddings ("Users") with vendors & Venues ("Vendors" "Venues") in the Indian wedding industry.

By using the Platform, you consent to the practices described in this Policy. If you do not agree, please refrain from accessing or using the Platform.

We comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000 (as amended), and the Consumer Protection Act, 2019, to ensure data privacy, security, and ethical handling.

For users in other jurisdictions, we strive to align with international standards like the General Data Protection Regulation (GDPR) where relevant, though our primary operations are governed by Indian regulations.

1. Information We Collect

We gather information to enhance your experience on the Platform, facilitate connections between Users and Vendors, and improve our services. The types of data we collect depend on how you interact with us.

a. Personal Information: This includes data that can identify you, such as:

• Name, email address, phone number, and address (provided during registration, lead submissions, or inquiries).
• Demographic details like age, gender, location, wedding preferences, and event specifics (e.g., date, budget, type of service).
• Optional profile enhancements, such as photos or reviews you upload.

b. Device and Usage Information: Automatically collected when you access the Platform, including:

• Device details (e.g., model, operating system, IP address, browser type).
• Browsing behavior (e.g., pages visited, time spent, clicks, search queries).
• App usage data (e.g., installation details, session duration, interactions).
• Location data (if you enable it, for tailored recommendations like nearby vendors).

c. Communication Data: Information from your interactions, such as messages, inquiries, or feedback.

d. Third-Party Data: If you log in via social media (e.g., Facebook, Google), we may receive basic profile information like name, email, and contact number, subject to your consent and the third-party's policies.

e. Payment-Related Data: We do not store credit card or payment details. Transactions, if any (e.g., for premium features), are processed through secure third-party gateways, which may require your email for confirmation.

f. AI-Enhanced Data: If you upload media (e.g., photos or videos), we may use artificial intelligence tools to enhance it for better display on the Platform.

We only collect data with your explicit consent, where required by law, and minimize collection to what's essential for our services.

2. How We Use Your Information

Your data enables us to provide a seamless wedding planning experience. We use it for:

• Platform Functionality: To create and manage your account, match leads with Vendors, personalize recommendations (e.g., suggesting venues based on location or preferences), and process inquiries.
• Communications: To send updates, notifications, or marketing messages (e.g., via email, SMS, WhatsApp, or in-app alerts) about relevant services, promotions, or vendor matches.
• Analytics and Improvements: To analyze usage patterns, campaign performance, and user behavior to refine the Platform, enhance AI features, and ensure optimal service delivery.
• Vendor Connections: With your consent, we share leads (e.g., contact details) with relevant Vendors for follow-ups.
• Legal and Security Purposes: To comply with laws, prevent fraud, resolve disputes, or enforce our Terms of Service.
• AI Enhancements: To improve uploaded media quality, ensuring better visibility for profiles or listings, while adhering to ethical AI practices.

We do not use your data for unrelated purposes without your consent. All processing aligns with the principles of purpose limitation, data minimization, and accuracy under the DPDP Act.

3. Sharing Your Information

We treat your data confidentially and share it only as necessary:

• With Vendors: Leads are shared with matched Vendors for business inquiries, based on your explicit consent. Vendors must use this data ethically and comply with privacy laws.
• Service Providers: We engage trusted third parties (e.g., for analytics, communications) to support operations. These providers are bound by contracts ensuring data protection.
• Legal Requirements: If required by law, court order, or regulatory authority, or to protect our rights, users, or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred, with notice provided where feasible.

We do not sell your data to unrelated third parties. International transfers, if any, include appropriate safeguards like standard contractual clauses.

4. Security Measures

We implement robust safeguards to protect your data:

• Technical: Encryption, firewalls, secure servers, and access controls.
• Organizational: Employee training, regular audits, and incident response plans.
• Physical: Restricted access to facilities handling data.

While we strive for high security, no system is infallible. In case of a data incident, we will notify affected users and authorities as required by the DPDP Act.

5. Your Rights and Choices

You have control over your data:

• Access and Correction: View, update, or correct your information via your account settings.
• Withdrawal of Consent: Opt out of data sharing, marketing communications, or AI processing at any time.
• Deletion: Request erasure of your data, subject to legal retention needs (e.g., for records or disputes).
• Portability: Request a copy of your data in a structured format.
• Objection: Challenge certain processing activities.

To exercise these rights, contact our Data Protection Officer (DPO) at privacy@evershineweddings.com. We verify requests for security and respond within timelines set by the DPDP Act (typically 30 days).

6. Third-Party Links and Services

The Platform may include links to external sites or integrate third-party tools (e.g., social logins, payment gateways). We are not responsible for their privacy practices. Review their policies before interacting, as your engagements with them are at your own risk.

7. Account Security and Passwords

You are responsible for safeguarding your login credentials. Do not share them with others. If compromised, change your password immediately and notify us. We take steps to verify identity before granting access but cannot prevent all unauthorized actions.

8. Content and User-Generated Material

Users and Vendors may upload content (e.g., reviews, photos). You must ensure you have rights to such material and obtain necessary permissions. If you object to any content featuring you, contact us promptly at support@evershineweddings.com, and we will review and act accordingly.

9. Children's Privacy

The Platform is not intended for children under 13 (or 18 where required by law). We do not knowingly collect data from minors without verifiable parental consent. If we discover such data, we will delete it.

10. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Platform with the new effective date. We encourage periodic review. Continued use after changes implies acceptance.

11. Contact Us

For questions, concerns, or requests related to this Policy, reach out to:

We value your trust and are committed to handling your data responsibly, ethically, and in line with best practices for a positive wedding planning journey.